Fulfillment Assistant 1

$30,888 – 36,408 (Minimum of Range - Midpoint of Range)

Position Summary:
Under supervision, this position is responsible for the bulk of order entry for the Journals and Digital Publishing Division. Other duties will include, sorting and distribution of incoming mail, upkeep of the postage accounts, handling returns, forwarding editorial mail and providing general administrative functions as assigned. Also acts as back-up in batching orders. This position requires a high level of attention to detail and requires logical reasoning and a high degree of accuracy.

Position Requirements:
High School graduation, or GED equivalent, and two years of related experience; or an equivalent combination of education and experience.

Experience entering and retrieving data from a complex database. Knowledge of various shipping methods and procedures in order to properly create and process bulk single copy sales orders.

Strong customer service orientation to positively respond to and proactively follow up with other Office of the President staff and clients, internal and external to UC Press, regarding the processing of subscription orders and the resolution of basic issues and inquiries; interpersonal skills and initiative to establish and maintain effective working relationships.

Demonstrated basic mathematical skills to accurately calculate postage account totals and process subscription payments.

Demonstrated verbal and written skills to communicate clearly and logically using appropriate grammar and vocabulary during telephone and in-person interactions; experience typing and drafting routine correspondences.

Good organizational skills to handle bulk order entries and process them in a timely manner. Attention to detail as demonstrated by regularly verifying all work thoroughly to ensure accuracy.

Demonstrated ability to work as a team member and maintain cooperative working relationships with others.

Apply for this position:
Please apply through the UCOP jobs website, http://jobs.ucop.edu. The closing date for this recruitment is October 9, 2008.
Please note: Only applications submitted through the UCOP jobs website will be considered.

NO PHONE CALLS PLEASE